Terms Condition & Cancellation policy

Auli Skiing Cancellation Policy

Cancellation and Refund

NOTE -> Incause Ski Course is Cancel due to any bad weather / lack of snow / Unforeseen cicumstances, 25% of total amount as cancellation charges will be charged. As pre purchased rooms are booked in advance and in any causes we have to pay that in advance. So please be sure and book accordingly if you book at last moment than also same terms condition will be followed.

 

1    Change/Cancellation of Booking by the participant

1.  Replacement of participant(s) – Our system allows you to seamlessly replace any of the participants in your booking through the mail process.

2.  Cash Refund:  Cash refund is applicable only in case of bookings made without any discount (promotional code/voucher/dynamic discount). Also, the cash refunds would not be applicable in case of shifted batch bookings & if the status of the Booking is "Booked".

The Refund of the amount would be processed as per deduction guidelines outlined below:

• Cancellations up to 30 days prior to departure date - 5% deduction
• Between 30 days to 15 days prior to departure - 50% deduction
• Less than 15 days of departure - No Cash Refund

All cancellation refunds will be processed back to the bank account or the credit card account from which the event fee has been paid. The amount for refund processing would always be calculated basis the net amount paid* for booking the event w.r.t the Base Price of the event (excluding additional components like transport, insurance, rent, portage, etc.).

4. Voucher Refund: This option is available for all types of bookings including the bookings made under promotional offers .

The amount for refund processing would always be calculated basis the net amount paid* for booking the event w.r.t the Base Price of the event (excluding additional components like transport, insurance, rent, portage, etc.). Please note that the voucher issued would not include the service tax amount paid while making the booking. However, when you use the voucher to book again on our website, service tax would not be applicable on the voucher amount. Validity of the voucher would be 12 months from the date of issue.

*Net Amount Paid would be the amount paid to us at the time of booking after adjusting for all rebates provided by applying vouchers.

 

5. In case of Cancellation or change initiated by Auli Skiing

Auli Skiing reserves the right to cancel your booking or change any of the facilities, services or prices described in our brochures or website. We will endeavor to advise you of any changes known at the time of booking. We plan the arrangements for your events many months in advance and may occasionally have to make minor changes.. Transport timings and carriers shown or communicated on our website are for guidance only and are subject to change.

However in the field of adventure activities, there are many variables beyond our control like weather conditions, landslides, road situations and any other force majeure conditions. Circumstances amounting to "force majeure" include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riots, civil disturbances, industrial disputes, actual or threatened terrorist activity and its consequences, natural or nuclear disasters, fire, epidemics, health risks and pandemics, ban by local authorities, acts of God, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other actual or potential adverse weather conditions, and any other similar events. In such situations we might be forced to change the itinerary or even cancel an event. In case of a change /cancellation, you will have the choice of either:

• accepting a replacement event from us of equivalent or similar standard and price (at the date of the change), if we are able to offer you one; or
• Cancelling your event, in which case you shall receive a 75% refund* (25% cancel charges have to pay).

*The refund would always be in the form of a voucher (validity 6 months) if the change or cancellation arises from circumstances amounting to “force majeure” or from any other reason beyond our control. However, for cancellations made otherwise (low participation due to cancellation by other participants), the participant would have a choice between voucher of 6 month validity or cash refund. Please note that in case you have made the booking using a voucher, cash refund would only be made for the part paid in cash. However, we will reactivate your consumed voucher with an additional validity of 6 month.

 

6. In case of drop out by the participant in between the event

We shall not be liable to make any refund in such situation. The participant would also have to pay additionally for unplanned expenses on planning and executing the retreat of the participant on actual basis. In case suitable arrangements for retreat are not possible, Auli Skiing reserves the right to deny such drop out in between the event.

7. In case of Emergency Evacuation

While we do have first aid and experts available on all our events but still there might be situations under which an emergency evacuation might be needed. We are committed to make a safe evacuation for you in case of an emergency. We would make necessary and adequate arrangements for your evacuation till the nearest road head that is well connected by road, and would also help you in boarding a vehicle to the nearest Hospital or any other facility so required. Any additional expenses incurred, that of porters, vehicle, ambulance, hospitalization, or any other expense incurred for evacuation, would be covered by the participant.

 

Note: 1.The course fees are non refundable, If any program will be cancelled due to Natural  Calamity / Government Restriction / Lack of Snow or any other reasons , we can shift the course to another dates or next year.

2. Please note that in rare cases when we are unable to experience snowfall or accumulate sufficient snow to operate snow skiing activities on the ski slopes, we will arrange  trekking or alternative activities for the same duration in the same region.

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